Terms and Conditions

THE TRAVEL GRAIL TERMS & CONDITIONS

GENERAL CONDITIONS

The below mentioned Terms & Conditions shall apply on all the bookings made with the Travel Grail, India by any individual traveller and group (“Travellers”) intending to avail the Services of TTG whether directly or through TTG’s agents or TTG’s associates located in overseas countries.

The following Terms and Conditions shall be applicable to all the Travellers making bookings with TTG. The Travellers hereby give their consent to these Terms and Conditions in full and also agree to be bound by these Terms and Conditions.

The term booking shall include, services requested by a Traveller that includes accommodations including hotels, camps, lodges, ground transportation (cars, vans, buses) , air and rail travel (where booked by TTG), local guides, tour escorts, experts, chartered flights (where a request has been made with TTG to charter an aircraft or helicopter), special outdoor adventurous activities such as safaris by jeeps, boats or elephant back, camel back, horseback safaris, bike rides, motorcycle rides and all other activities that are requested by the Travellers or suggested by TTG on the itineraries in tune with a Traveller’s interests. TTG reserves the right to get a waiver / indemnity signed for all activities that involve an element of adventure or risk.

USE OF THE SERVICE

All Travellers are required to ensure their good health necessary for travelling. In the event, a Traveller opts for activities that are adventurous in nature, it shall be deemed that the Traveller has the minimum required level of fitness for participating in such activities. Prior to their arrival, Travellers are also required to notify TTG about any constraints including physical disabilities such as inability to walk or take steps, climbing heights or medical conditions such as allergies to foods, medicines or any specific health conditions.

General Booking Conditions

Pricing : TTG assures its Travellers to maintain prices as contracted for a particular tour. However, in the event of any increase in costs due to change in the existing govt. tax structures, introduction of new govt. taxes or revision of air fares or airline taxes, increase in costs of fuel etc; all costs arising out of a modification of booking by Travellers or due to a waitlisted accommodation or for reasons beyond our control, such additional costs shall be the sole attributable to Travellers.

Inclusions and Exclusions

The inclusions and exclusions of the cost of a trip shall vary from one tour to another. Please refer to the pricing document submitted by TTG for a detailed list of inclusions and exclusions. Under no circumstances does TTG include the cost of any kind of insurance such as insurance for travel, travel protection, health, medical repatriation etc. Such insurance will have to be purchased by the Travellers in their country of domicile at their own costs.

TTG assures the Travellers that all efforts will be made to maintain the original itinerary as submitted at the time of booking. However, if required and for reasons beyond the control of TTG like there is a change in timings of a flight, train, museum or monument; or if days of closure of monuments, safari parks are changed by the concerned authorities and including conditions/events specified in Force Majeure, TTG reserves the right to change the itinerary and the route or the order of the visits, accordingly. Also, TTG will provide suitable alternate accommodation, in case a hotel specified in itinerary does not get confirmed.

TTG wherever possible, will inform the Travellers about such changes prior to their departure. TTG assumes no responsibility for any additional expenses and/or losses which might be incurred on account of delays or disruption of planned itinerary due to the occurrence of any of the above situations including Force Majeure condition.

Airfare

International air fare is not included in our prices unless and until specified. All airfares quoted (whether domestic or international) are subject to change until ticketed. Tickets will be issued only upon receipt of full payment of airfare/railway fare, due at the time of confirmation the booking by a Traveller.

Passport, Visa and Entry Permit

Travellers understand and agree that they shall have a passport with a validity of at least 6 months from the date of return and also with sufficient blank pages. A valid visa is required for travelling in India and sub-continent countries such as Nepal, Bhutan, Sri-Lanka irrespective of mode of transport i.e. either by air, sea or land.

No refunds shall be granted for unutilised services, in the event, a Traveller is denied boarding at any entry point or even after landing in India or in any of the sub-continent countries for reasons including but not limited to, not possessing a passport, visa, being quarantined at any airports in India or the sub-continent for health / medical reasons and non-compliance of any health and inoculation requirements as may be laid down from time to time by the concerned authorities.

INSURANCE

Travellers undertake that they are adequately covered by travel insurance, prior to their departure. It is advisable that the travel insurance must cover personal accident, medical expenses, evacuations and repatriation, baggage loss and cancellation or curtailment of Holidays. The Travellers shall choose their travel insurance according to their own requirements in their country of origin or domicile.

LIMITATION OF LIABILITY

Under no circumstances shall TTG be liable for the services provided by Associate Service Providers. The services are provided on “as available” basis. Travellers acknowledge and agree to waive any and all rights to, or claims for, damages (including special and consequential damages), costs, expenses, proprietary or personal injury (including death), or any other compensation of any kind whatsoever against TTG and TTG’s Director(s), that arise directly or indirectly with respect to Travellers..

DISCLAIMER

Advice received via this website/mobile site should not be relied upon for personal, medical, legal or financial decisions and Travellers should consult an appropriate professional for specific advice tailored to their situation. TTG and/or its respective suppliers make no representations about the suitability, reliability, timeliness, and accuracy of the information, software, products, services, or any other items and related graphics contained on this web site for any purpose whatsoever. All such information, software, products, services and related graphics are provided “as is” without warranty of any kind. TTG and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchant ability, fitness for a particular purpose, title and non-infringement.

INDEMNIFICATION

Travellers agree to indemnify, save, and hold TTG, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Travellers’ use or misuse of TTG Services; (ii) any violation by Travellers of this Agreement or (iii) any breach of the representations, warranties, and covenants made by Travellers herein.